AI Was Supposed to Take My Job. Instead, It Created a New One.

The way we work is changing extremely fast. A year and a half ago, one of my co-workers was amazed that Cursor could do multi-line completions. Now, engineers have agents planning, writing, debugging, and reviewing code all at the same time. If you're not working that way, you're probably falling behind.

But with new models, new tools, and new workflows dropping every week, it's harder than ever to keep up.

Luckily, Workshop has leaned into these innovations from the start:

1. In 2022, our engineering team adopted GitHub Copilot before it was offered on a company plan
2. In 2023, we rolled out our first AI-powered features inside of Workshop, taking the guesswork out of crafting subject lines
3. In 2024, we switched to Cursor, and the multi-line completions blew all of our minds
4. In 2025, we dove deeper:
   • Rolled out ChatGPT premium to the entire company and trained everyone on the best use cases for their role
   • Gave every engineer access to Claude Code and Cursor so we could experiment with all of the leading tools
   • Hosted an internal hackathon where everyone at the company was encouraged to experiment and build with AI tools like Loveable

The advancements in AI are not stopping in 2026, and neither is Workshop's commitment to lead with AI. We just shipped our first AI agent, Cici, that lives and breathes internal comms. Soon, people will be using Cici to break down their analytics, draft new emails, and create Journeys inside of Workshop.

It's remarkable to see how far these tools have come in four years. But what's even more mind-boggling is what's happened in the last four months.

Engineers rarely write code from scratch anymore. Instead, we spend most of our time planning, debugging, and testing code written by an agent. That shift has freed us up to spend more time listening to our users, thinking strategically about what's next for our platform, and experimenting with the newest tools on the market.

Ben Stevinson has always encouraged us to learn as much as we can about these tools, be creative in our uses, and share what works with the rest of the team. Because of it, we're shipping features faster than ever — using the same tools that so many told us would take our jobs.

The value of AI in software engineering has been obvious for years. But it hasn't bubbled up the same way in other departments, largely because the tools haven't been built for them. That changes in 2026.

In March, I'm moving to the operations team as Workshop's first AI Ops Engineer. I'll be working with our sales, marketing, customer success, and people teams to understand how they use AI today, encourage them to experiment the same way our engineering team does, and build tools specifically designed to make their jobs easier.

I can't tell you what work will look like for you in five years. But I can tell you it will be vastly different from what you're doing today. And with an average outcome generator in the hands of every human, your individuality, your creativity, your curiosity, and your unique ideas are going to be more valuable than ever before.

Stay Curious & Stay Creative